Terms & Conditions

In using this website you are deemed to have read and agreed to the following Terms and Conditions:

1. Definitions

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s Terms and Conditions. “The Company”, “Ourselves”, “We” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services and products, in accordance with and subject to,

prevailing Canadian Law. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

The following terms and conditions constitute an agreement between you and our company. You are advised to read and understand before using any of our services. Please read the entire agreement. By using and ordering from this website you agree to these terms. If you do not agree, please do not use this site. If you have any questions or concerns, feel free to contact us.

2. Confidentiality

Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than our manufacturer (s) and supplier(s) and if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request.

Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

3. Returning Purchased Items

We can only accept returns of unopened kits and products, within 7 days of receipt (28 days from shipment for international orders excluding continental US). Return shipment and associated fees are the responsibility of the customer. All returns are credited as store credit upon receipt. There is a 25% restocking fee on in stock merchandise returned/exchanged for any reason other than a product defect or damage. Please contact us before returning any package.

4. Academic Discount Program

Boots Industries may offer a 10% discount to students, parents, and faculty, staff and school board members. To take advantage of this offer, a picture of a document showing your academic affiliation (i.e. student card) will be required. Your document will be approved by our team and once granted your discount will automatically be applied while shopping. Please note that:

  1. Boots Industries reserves the right to require additional proof of academic affiliation at its discretion.
  2. False representation of academic affiliation (eligibility) voids this offer, and Boots Industries reserves the right to collect the full price of product(s) ordered.
  3. Institutions are not eligible for this offer.
  4. The discount is not valid on prior orders or purchases
  5. The discount cannot be transferred or redeemed for cash or a coupon
  6. A maximum of 10 items may be purchased per order. Bulk orders will be cancelled.
  7. Boots Industries reserves the right to adjust prices at any time without notice.
  8. You may not purchase items for resale under the Academic Discount Program.
  9. The Discount Program is only valid for students, parents, and school board members affiliated with K-12 or higher education institutions located in the United States and Canada.
  10. The discount may not be combined with other discounts, coupons, or offers.
  11. This Program is void where prohibited or restricted by law

5. Loyalty Referral Program

Boots Industries offers a referral program to reward customers for referring new customers to the company. By participating in the referral Program, you agree to be bound by the following Program rules:

  1. You must be of legal age (at least 18 years of age) in your state to qualify to use the Program, either as a Referrer or a Referee.
  2. Employees of Boots Industries, its affiliated companies, its Agents and their subagents are not eligible for Participation in the Program.
  • The person making the referral is called the “Referrer”. The referrer must be a registered user on the Boots Industries website.
  1. All members with an account on the Boots Industries website will be automatically enrolled in the Referral Program and they will have a unique referral link they can share with the Referee.
  2. The “Referee” is the customer who has been referred through the program.
  3. The Referee has to be a new customer who has not purchased anything from Boot Industries in the past.
  • For the Referrer to get credit for the purchase, the purchase can be of any amount and has to occur within 15 days of the Referee’s first visit to the website.
  • For a qualifying purchase by the Referee, the Referrer will receive one free spool of 1.75 mm Super Premium PLA filament.
  1. Shipping charges may apply.
  2. Any failure to comply with Program Rules or any fraud or abuse or misrepresentation by you or someone acting on your behalf may result in the forfeiture of the reward and prohibition from participating in the Program in the future.
  3. Boot Industries may, at its sole discretion, modify or cancel the Referral Program at any time without notice.
  • Boot Industries may, at its sole discretion, suspend or terminate a member’s account any time without notice.
  • The Program is not valid where prohibited or restricted by law.
  • BOOT INDUSTRIES SHALL NOT BE LIABLE FOR ANY DAMAGES, CLAIMS OR LOSSES INCURRED (INCLUDING WITHOUT LIMITATION COMPENSATORY, INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING ANY DAMAGES FOR LOSS OF INCOME OR PROFITS)), HOWEVER CAUSED AND WHETHER ARISING BY STATUTE, COMMON LAW OR OTHERWISE IN CONNECTION WITH THIS PROGRAM.

6. Exclusions and Limitations

The information on this website is provided on an “as is” basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

7. Shipping

Orders usually ship within 1 to 2 business days. Boots Industries uses Canada Post, Fedex, UPS and others as carriers with various levels of service. All orders are normally shipped with a tracking number. Orders placed by 10am Eastern Time during weekdays usually ship same day. When you place your order, please allow time for processing in addition to the time it takes for the box to get to you once it has shipped. Once your order is shipped you will receive an email or two with any tracking information available — you can always check order status by logging into your account.

Keep in mind that delivery service guarantees are suspended if delays are caused by bad weather or other disasters. We cannot refund shipping fees if your package arrives late due to snow or other natural disasters anywhere along your package’s route, including (but not limited to) meteors, aliens, terrorism, incursions from other dimensions, etc.

We may not always be able to ship to some mail forwarders and/or PO Boxes depending on location or if there are known fraud/theft issues with a specific mail forwarder. You are responsible for any VAT, tariff, duty, taxes, handling fees, brokerage charges, customs clearance charges, etc. required by your country for importing consumer goods! Always keep a printout of your email receipt as you may have to send a copy to your customs office or the postal office. If you do not pay the required brokerage fees, VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. – we cannot issue any refunds. Our shipping system is completely automated, and we cannot falsify customs forms. The customs forms will accurately describe the contents and cost of your order. We cannot mark orders as “gift”, “sample”, “educational” or lower the values.

8. Payment Terms

We accept PayPal payments, Stripe payments and credit card (through PayPal or Stripe). For PayPal eCheck, we will not ship until the payment clears. Due to potential fraud and misuse, we may decide not to ship an order, or request additional verification information for credit card, PayPal or Stripe payments. Payments through PayPal or Stripe are always charged at time of order. When cash refunds are requested and approved by Boots Industries after a period of 60 days from the purchase date, PayPal transaction fees may be lost and will be deducted from the refunded amount. For schools, organisations or businesses requiring a Purchase order (orders over $200) – please contact us.

9. Disclaimer

At Boots Industries we specialise in supplying the consumer with 3D Printing Filament.  Boots Industries PLA (Polylactic Acid) works with many fused filament fabrication (FFF) 3D printer designed to accommodate the specified diameter and equipped with an extruder capable   of   melting   plastic   in   the   specified   temperature   range.   Some   3D   printer manufacturers use technological protection measures (TPMs) in order to restrict the use of their machine to manufacturer-approved feedstock only. Such TPM may prevent the use of Boots Industries filament. Use of the product is at the user’s risk. Circumventing TPMs to use non-manufacturer approved feedstock, may void warranties and infringe copyright laws.

We care greatly about the safety of our customers and make every effort to ensure that the descriptions  and  formulations  of  each  product  we  sell  are  accurate  and  up  to  date.  If you have particular concerns about the materials or ingredients used in this product, please read the label on the product carefully or contact the manufacturer.

Except as expressly indicated in writing, our products are not designed for use in medical, life-saving, or life-sustaining applications or for any other application in which the failure of the product could result in personal injury or death.  Our products should  not be relied upon  for  personal,  medical,  legal  or  financial  decisions  and  you  should  consult  an appropriate professional for specific advice tailored to your situation.

Boots   Industries,   disclaims   any   and   all   liability   for   any   errors,   inaccuracies   or incompleteness contained in any disclosure relating to any product.  Statements  regarding the  suitability  of  products  are  based  on  our  knowledge  of  typical  requirements.  Boots Industries  does  not  represent  or  warrant  that  the  use  of its  product  will  have  the  results described  in  any  disclosure  relating  to  the  product.  The user should test the product to determine its properties and its suitability for the intended use.

By purchasing and using this product, you waive and release any and all claims, demands, damages, actions, causes of action, suits in equity of whatever kind or nature, indemnity, or reimbursement against the seller of this product for any claims or fines imposed upon you for use, or arising out of use of the product. Boots Industries does not make any warranties, expressed, or implied including without limitation, implied warranties.  All  warranties, whether  expressed  or  implied,  are  hereby  disclaimed  including  the  warranties  of merchantability or fitness for a particular purpose and non-infringement.

Our  liability  if  any  shall  be  limited  to  the  repair  or  replacement  of  the  defective  product (limited to the purchase price paid by you) and in no event shall Boots Industries be liable for consequential, special, incidental or indirect damages to goods, property, equipment or personnel. Nor shall we be liable for damages to equipment or for personal injury caused by misuse, overload, accidental damage, alteration, improper installation, unauthorised opening of the equipment, and errors in weighing or failure of our product to perform properly.  Because  some  jurisdictions  do  not  allow  the  exclusion  or  limitation  of  liability  for consequential or incidental damages, the above limitation may not apply to you. If you are dissatisfied  with  any  portion  of  the  product,  your  sole  and  exclusive  remedy  is  to discontinue its use.

10. Safety

Your safety is your own responsibility, including proper use of equipment and safety gear, and determining whether you have adequate skill and experience. Out products are not intended for use by children or untrained personnel. Use of the instructions and suggestions on BootsIndustries.com is at your own risk. Boots Industries disclaims all responsibility for any resulting damage, injury, or expense. It is your responsibility to make sure that your activities comply with applicable laws, including copyright. Always check the web page associated with each product before use. There may be important updates or corrections!

11. Accuracy of Information

We attempt to ensure that information on BootsIndustries.com is complete, accurate and current. Due to the large number of information contained on our website, it is hard to maintain an absolute control over it. We cannot, therefore, guarantee that all information on this site is complete or current. Furthermore, products may sometimes differ slightly from descriptions or pictures found on the website. This can be caused by ongoing improvements and changes that may be introduced to the product line before they can be depicted on the website. In all cases, Boots Industries strives to contribute accurate information about its products.

12. Availability

Unless otherwise stated, the services featured on this website are only available within Canada and the US. All advertising is intended solely for both Canadian and US market. The store’s base currency is USD; You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

13. Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

14. Privacy

During your visit on our website, we may store some information contained in your user account. For your security and because we use PayPal, Skrill and Stripe as payment processors, your credit card numbers, expiration dates, and CVV codes are never stored on our website. User information is only used to ship goods and contact you in case of an order or shipping issue. We do not, and will never, sell or give any of your information to any third-party or send you any unsolicited advertisements. See our “Privacy Policy” for more information.

15. Third-Party Links

In an attempt to provide increased value to our visitors, we may link to sites operated by third parties. However, we have no control over these linked sites. If you use these links, you will leave BootsIndustries.com, and we are not responsible for any content, materials or other information located on the linked website. If you decide to check out any of the linked websites, you do so entirely at your own risk.

16. Payment Processors (PP) Disputes (PayPal, Stripe, Skrill or Credit Card Company)

Our ongoing work and support structure means that there should be no instances where a Payment Processor (referred herein as “PP”) dispute should be required. If you have a problem with one of our products or services, please contact our support staff and give us an opportunity to correct the problems.

By opening a PP dispute you forfeit your right to any refund or support. We will immediately terminate any license or service connected to a disputed PP payment.

Not As Described

If you believe any of our products are incorrectly described, you should contact our Customer Services team. We work hard to ensure that all our descriptions are accurate.

Product Not Received/Item missing

If you have paid for your product, but did not receive it or an item is missing from your order, you should contact our Customer Services team. From time to time, PP can take longer than usual to confirm your payment after you have made your purchase. In all cases, you should contact our Customer Services team so that they can investigate this issue.

Unauthorized Payment

An “Unauthorized Payment” dispute should only ever be opened when someone other than the named account holder has used the PP account in question to make a payment that you did not authorise. In the event of an “Unauthorised Payment” dispute being opened, we will fully support both the PP account holder and PP by providing statistical evidence of activity logged on our website by the person who made the payment. PP will then use these details including IP, screen resolution and many more statistics to check against your PP account and confirm if the purchase was made using your connection and/or PP account.

When opening an “Unauthorised Payment” dispute you will have to agree to PP terms which include confirming that the information you have submitted is correct and factual, facing legal action if the information is found to be incorrect as this action can be viewed as attempted fraud.

When we receive dispute case details from PP, we will freeze all associated accounts and prepare our full defence for the case. This process takes time, resources and money. If PP decides that your claim is unjustified, we will take all necessary action to recover from you, the cost incurred when defending your unjustified claim, including legal costs, defence preparation and any other associated costs. We will suspend and/or terminate all accounts and products/services associated with the disputed account, offering no refunds in part or in full. If you have outstanding orders from us, we will terminate your orders and dispose of them however we see fit to cover the remaining costs incurred when defending the unjustified dispute that was made against us via your PP account. While we will always try to be as fair as we can, we do not think that it is fair to pass the price of defending ourselves against an unjustified “Unauthorised Payment” dispute onto our other clients who have not made unjustified claims against us.

Any disputes opened with PP that do not provide accurate & valid reasons why it is being disputed will be instantly escalated to PP.

17. Slander

Any users found to be making untrue claims about our staff, company, products, services or other areas of our business will be banned from our website and all privileges will be revoked. We will pursue all slanderous comments to the full extent of the law. We would like to point out that we have no intention to restrict anyone’s freedom of speech, but we will protect our business name and image against misleading, untrue or otherwise slanderous comments.

18. Complaints

All complaints should be directed to our customer services department who will be happy to assist you and do their best to resolve your complaint to a satisfactory outcome.

19. Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or manmade eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.

20. Waiver

Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.

21. Revisions to these Terms and Conditions

These terms and Conditions may be revised at any time and from time to time without prior notice by updating this posting. You should visit this page from time to time to review the current terms and conditions.

22. Contact Information

If you have any questions about these terms, please contact us using our “Contact” page.

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or using or services indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.